{"id":59,"date":"2026-09-18T15:44:42","date_gmt":"2026-09-18T13:44:42","guid":{"rendered":"https:\/\/analyses-web.com\/langspector\/?page_id=59"},"modified":"2026-09-18T15:54:06","modified_gmt":"2026-09-18T13:54:06","slug":"support","status":"publish","type":"page","link":"https:\/\/analyses-web.com\/langspector\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><!-- HERO --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"background:var(--wp--preset--color--accent-5);padding:85px 30px;\">\n<div style=\"max-width:1180px;margin:0 auto;\">\n<p style=\"font-size:14px;font-weight:700;letter-spacing:1.6px;text-transform:uppercase;margin:0 0 22px;\">\nLANGSPECTOR SUPPORT\n<\/p>\n<h1 style=\"max-width:950px;margin:0 0 30px;font-size:clamp(42px,6vw,68px);line-height:1.06;\">\nHow can we help?<br \/>\n<\/h1>\n<p style=\"max-width:800px;font-size:22px;line-height:1.55;margin:0;\">\nUse our secure support system for technical questions, license issues, billing, bug reports, pre-sales questions or anything else related to LangSpector.\n<\/p>\n<\/div>\n<\/div>\n<p><!-- INTRO --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"padding:80px 30px;\">\n<div style=\"max-width:900px;margin:0 auto;text-align:center;\">\n<p style=\"font-size:14px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;margin-top:0;\">\nONLINE TICKET SUPPORT\n<\/p>\n<h2>No email account or customer login required.<\/h2>\n<p style=\"font-size:20px;line-height:1.65;\">\nWhen you submit a request, LangSpector creates a private support ticket and sends a secure access link to the email address you provide.\n<\/p>\n<p>\nUse that link to read our replies and continue the conversation directly on the website.\n<\/p>\n<p style=\"margin-bottom:0;\">\nYou do not need to create an account.\n<\/p>\n<\/div>\n<\/div>\n<p><!-- HOW IT WORKS --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"background:var(--wp--preset--color--contrast);color:var(--wp--preset--color--base);padding:85px 30px;\">\n<div style=\"max-width:1180px;margin:0 auto;\">\n<p style=\"font-size:14px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;text-align:center;margin-top:0;\">\nHOW SUPPORT WORKS\n<\/p>\n<h2 style=\"color:inherit;text-align:center;margin-bottom:55px;\">\nA simple, private conversation from start to finish.<br \/>\n<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:35px;\">\n<div style=\"border-top:2px solid currentColor;padding-top:25px;\">\n<p style=\"font-size:38px;margin:0 0 12px;\"><strong>01<\/strong><\/p>\n<h3 style=\"color:inherit;\">Send your request<\/h3>\n<p style=\"margin-bottom:0;\">\nChoose the type of request and describe the issue as clearly as possible.\n<\/p>\n<\/div>\n<div style=\"border-top:2px solid currentColor;padding-top:25px;\">\n<p style=\"font-size:38px;margin:0 0 12px;\"><strong>02<\/strong><\/p>\n<h3 style=\"color:inherit;\">Receive your ticket<\/h3>\n<p style=\"margin-bottom:0;\">\nA ticket number and secure access link are sent to your email address.\n<\/p>\n<\/div>\n<div style=\"border-top:2px solid currentColor;padding-top:25px;\">\n<p style=\"font-size:38px;margin:0 0 12px;\"><strong>03<\/strong><\/p>\n<h3 style=\"color:inherit;\">Follow the conversation<\/h3>\n<p style=\"margin-bottom:0;\">\nOpen your private ticket page to read support replies and send additional information.\n<\/p>\n<\/div>\n<div style=\"border-top:2px solid currentColor;padding-top:25px;\">\n<p style=\"font-size:38px;margin:0 0 12px;\"><strong>04<\/strong><\/p>\n<h3 style=\"color:inherit;\">Keep the link<\/h3>\n<p style=\"margin-bottom:0;\">\nThe secure link gives you access to the ticket without requiring a customer account.\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- REQUEST TYPES --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"padding:85px 30px;\">\n<div style=\"max-width:1180px;margin:0 auto;\">\n<p style=\"font-size:14px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;text-align:center;margin-top:0;\">\nWHAT CAN WE HELP WITH?\n<\/p>\n<h2 style=\"text-align:center;margin-bottom:50px;\">\nChoose the category that best matches your request.<br \/>\n<\/h2>\n<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:25px;\">\n<div style=\"border:1px solid var(--wp--preset--color--accent-6);padding:32px;\">\n<h3 style=\"margin-top:0;\">Technical support<\/h3>\n<p style=\"margin-bottom:0;\">Installation, scans, reports, compatibility or unexpected behaviour.<\/p>\n<\/div>\n<div style=\"border:1px solid var(--wp--preset--color--accent-6);padding:32px;\">\n<h3 style=\"margin-top:0;\">License &amp; activation<\/h3>\n<p style=\"margin-bottom:0;\">Activation problems, installation slots or license-status questions.<\/p>\n<\/div>\n<div style=\"border:1px solid var(--wp--preset--color--accent-6);padding:32px;\">\n<h3 style=\"margin-top:0;\">Billing &amp; payment<\/h3>\n<p style=\"margin-bottom:0;\">Purchases, renewals, cancellations or payment-related questions.<\/p>\n<\/div>\n<div style=\"border:1px solid var(--wp--preset--color--accent-6);padding:32px;\">\n<h3 style=\"margin-top:0;\">Bug report<\/h3>\n<p style=\"margin-bottom:0;\">Report behaviour that appears incorrect or reproducible.<\/p>\n<\/div>\n<div style=\"border:1px solid var(--wp--preset--color--accent-6);padding:32px;\">\n<h3 style=\"margin-top:0;\">Pre-sales question<\/h3>\n<p style=\"margin-bottom:0;\">Ask about features, plans, compatibility or licensing before purchasing.<\/p>\n<\/div>\n<div style=\"border:1px solid var(--wp--preset--color--accent-6);padding:32px;\">\n<h3 style=\"margin-top:0;\">Other requests<\/h3>\n<p style=\"margin-bottom:0;\">Feature requests, privacy or security questions, and other LangSpector enquiries.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- BEFORE SUBMITTING --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"background:var(--wp--preset--color--accent-5);padding:80px 30px;\">\n<div style=\"max-width:900px;margin:0 auto;\">\n<h2 style=\"text-align:center;\">Help us understand the problem faster.<\/h2>\n<p style=\"text-align:center;font-size:19px;line-height:1.65;margin-bottom:40px;\">\nFor technical or licensing requests, provide as much relevant information as possible without including passwords or other sensitive credentials.\n<\/p>\n<div style=\"background:var(--wp--preset--color--base);padding:40px;\">\n<ul style=\"line-height:1.9;margin:0;\">\n<li>Describe what you expected to happen<\/li>\n<li>Describe what actually happened<\/li>\n<li>Include the affected website URL when relevant<\/li>\n<li>Specify whether you use LangSpector Free or Pro<\/li>\n<li>Include any exact error message you see<\/li>\n<li>Never send WordPress, hosting or Stripe passwords<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- FORM --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"padding:85px 30px;\">\n<div style=\"max-width:950px;margin:0 auto;\">\n<p style=\"font-size:14px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;text-align:center;margin-top:0;\">\nOPEN A SUPPORT TICKET\n<\/p>\n<h2 style=\"text-align:center;margin-bottom:20px;\">\nTell us how we can help.<br \/>\n<\/h2>\n<p style=\"max-width:750px;margin:0 auto 45px;text-align:center;font-size:18px;line-height:1.65;\">\nComplete the form below. After submission, keep the secure ticket link sent to your email address so you can follow and continue the conversation.\n<\/p>\n        <div class=\"lss-support-wrap\">\n            \n            <form class=\"lss-support-form\" method=\"post\" action=\"https:\/\/analyses-web.com\/langspector\/wp-admin\/admin-post.php\">\n                <input type=\"hidden\" name=\"action\" value=\"lss_submit_ticket\">\n                <input type=\"hidden\" id=\"lss_nonce\" name=\"lss_nonce\" value=\"92d1c59b81\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/langspector\/wp-json\/wp\/v2\/pages\/59\" \/>                <input type=\"hidden\" name=\"lss_started\" value=\"1790041259\">\n                <input type=\"hidden\" name=\"lss_started_sig\" value=\"8646276a94ca4cc9f519db583bb44351cae2beabd331726c1a138b6460b788d0\">\n\n                <div class=\"lss-hp\" aria-hidden=\"true\">\n                    <label>Leave this field empty <input type=\"text\" name=\"company_website\" value=\"\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n                <\/div>\n\n                <div class=\"lss-grid lss-grid-2\">\n                    <div class=\"lss-field\">\n                        <label for=\"lss_name\">Name <span>*<\/span><\/label>\n                        <input id=\"lss_name\" type=\"text\" name=\"customer_name\" maxlength=\"190\" autocomplete=\"name\" required>\n                    <\/div>\n                    <div class=\"lss-field\">\n                        <label for=\"lss_email\">Email <span>*<\/span><\/label>\n                        <input id=\"lss_email\" type=\"email\" name=\"customer_email\" maxlength=\"190\" autocomplete=\"email\" required>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lss-field\">\n                    <label for=\"lss_type\">Request type <span>*<\/span><\/label>\n                    <select id=\"lss_type\" name=\"request_type\" required>\n                        <option value=\"\">Select a request type<\/option>\n                                                    <option value=\"pre_sales\">Pre-sales question<\/option>\n                                                    <option value=\"technical_support\">Technical support<\/option>\n                                                    <option value=\"license\">License \/ activation<\/option>\n                                                    <option value=\"billing\">Billing \/ payment<\/option>\n                                                    <option value=\"bug_report\">Bug report<\/option>\n                                                    <option value=\"feature_request\">Feature request<\/option>\n                                                    <option value=\"privacy_security\">Privacy \/ security<\/option>\n                                                    <option value=\"other\">Other<\/option>\n                                            <\/select>\n                <\/div>\n\n                <div class=\"lss-technical\" data-lss-technical hidden>\n                    <div class=\"lss-grid lss-grid-2\">\n                        <div class=\"lss-field\">\n                            <label for=\"lss_edition\">Product edition<\/label>\n                            <select id=\"lss_edition\" name=\"edition\">\n                                <option value=\"\">Select<\/option>\n                                <option value=\"free\">LangSpector Free<\/option>\n                                <option value=\"pro\">LangSpector Pro<\/option>\n                                <option value=\"not_sure\">Not sure<\/option>\n                            <\/select>\n                        <\/div>\n                        <div class=\"lss-field\">\n                            <label for=\"lss_url\">Website URL<\/label>\n                            <input id=\"lss_url\" type=\"text\" name=\"website_url\" maxlength=\"500\" placeholder=\"https:\/\/example.com\">\n                        <\/div>\n                    <\/div>\n                    <div class=\"lss-field\">\n                        <label for=\"lss_license\">License key <small>(optional)<\/small><\/label>\n                        <input id=\"lss_license\" type=\"text\" name=\"license_key\" maxlength=\"100\" autocomplete=\"off\" spellcheck=\"false\">\n                        <p class=\"lss-help\">Used only to identify your license. The full key is not stored in the support ticket.<\/p>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lss-field\">\n                    <label for=\"lss_subject\">Subject <span>*<\/span><\/label>\n                    <input id=\"lss_subject\" type=\"text\" name=\"subject\" maxlength=\"255\" required>\n                <\/div>\n\n                <div class=\"lss-field\">\n                    <label for=\"lss_message\">Message <span>*<\/span><\/label>\n                    <textarea id=\"lss_message\" name=\"message\" rows=\"9\" maxlength=\"10000\" required><\/textarea>\n                    <p class=\"lss-help\">Please describe what you expected, what happened and any steps needed to reproduce the issue.<\/p>\n                <\/div>\n\n                <label class=\"lss-checkbox\">\n                    <input type=\"checkbox\" name=\"privacy_ack\" value=\"1\" required>\n                    <span>I have read the <a href=\"https:\/\/analyses-web.com\/langspector\/privacy-policy\/\">Privacy Policy<\/a> and understand that my information will be used to process this support request.<\/span>\n                <\/label>\n\n                <button class=\"lss-submit\" type=\"submit\">Submit support request<\/button>\n\n                <p class=\"lss-form-note\">A secure ticket will be created on this website. Replies are handled through the ticket page, not by email.<\/p>\n            <\/form>\n        <\/div>\n        \n<\/div>\n<\/div>\n<p><!-- EMAIL NOTICE --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"background:var(--wp--preset--color--contrast);color:var(--wp--preset--color--base);padding:75px 30px;\">\n<div style=\"max-width:900px;margin:0 auto;text-align:center;\">\n<h2 style=\"color:inherit;\">Support replies are handled through your ticket.<\/h2>\n<p style=\"font-size:19px;line-height:1.65;\">\nEmail messages are used to notify you when a ticket is created or updated.\n<\/p>\n<p>\nTo continue the conversation, use the secure ticket link contained in the notification rather than replying directly to the email.\n<\/p>\n<p style=\"margin-bottom:0;\">\nKeep this link private because it provides access to your support conversation.\n<\/p>\n<\/div>\n<\/div>\n<p><!-- SELF HELP --><\/p>\n<div class=\"wp-block-group alignfull\" style=\"padding:85px 30px;\">\n<div style=\"max-width:900px;margin:0 auto;text-align:center;\">\n<h2>You may already find the answer.<\/h2>\n<p style=\"font-size:20px;line-height:1.65;margin-bottom:35px;\">\nBefore opening a ticket, you can also check the documentation and FAQ for installation, audit, licensing and compatibility information.\n<\/p>\n<div style=\"display:flex;justify-content:center;flex-wrap:wrap;gap:16px;\">\n<p><a href=\"\/langspector\/documentation\/\" style=\"display:inline-block;background:var(--wp--preset--color--contrast);color:var(--wp--preset--color--base);padding:16px 36px;text-decoration:none;border:1px solid var(--wp--preset--color--contrast);\"><br \/>\nDocumentation<br \/>\n<\/a><\/p>\n<p><a href=\"\/langspector\/faq\/\" style=\"display:inline-block;background:transparent;color:var(--wp--preset--color--contrast);padding:16px 36px;text-decoration:none;border:1px solid var(--wp--preset--color--contrast);\"><br \/>\nFAQ<br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>LANGSPECTOR SUPPORT How can we help? Use our secure support system for technical questions, license issues, billing, bug reports, pre-sales questions or anything else related to LangSpector. ONLINE TICKET SUPPORT No email account or customer login required. When you submit a request, LangSpector creates a private support ticket and sends a secure access link to &#8230; <a title=\"Support\" class=\"read-more\" href=\"https:\/\/analyses-web.com\/langspector\/support\/\" aria-label=\"En savoir plus sur Support\">Lire la suite<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-59","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - LangSpector<\/title>\n<meta name=\"description\" content=\"Get LangSpector support for technical issues, licenses, billing, bugs and pre-sales questions through our secure ticket system, directly online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/analyses-web.com\/langspector\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - 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