How we handle your personal data.

This Privacy Policy explains how personal data is collected and processed when you use the LangSpector website, purchase a license, activate LangSpector Pro or contact LangSpector Support.

Last updated: 18 September 2026

1. Data controller

The controller responsible for the processing described in this Privacy Policy is:

René Ronse SRL
89 rue Cazeau
7520 Templeuve
Belgium

VAT: BE0773803543
Publisher: René Ronse

For any matter relating to LangSpector, including privacy requests concerning LangSpector purchases, licenses or support data, please use the official LangSpector Support system.

2. What this Privacy Policy covers

This policy applies to personal data processed in connection with:

the LangSpector website;
LangSpector Pro purchases and renewals;
license creation, activation and validation;
software delivery and protected updates;
LangSpector Support tickets;
transactional and support email notifications;
security, abuse prevention and technical administration.

Technical details about what the LangSpector plugin itself does and does not transmit are explained separately on our Privacy & Security page.

3. Personal data we may process

The information processed depends on how you interact with LangSpector.

Purchases and billing

This may include:

your name;
email address;
billing information;
transaction and payment references;
the LangSpector plan purchased;
subscription and renewal status.

Complete payment-card details are processed by the payment provider and are not stored in the LangSpector license database.

License management

LangSpector Pro may process technical information needed to operate the licensing system, including:

the license key;
the website URL associated with an activation;
an installation identifier;
the detected environment type;
LangSpector version information;
license and activation status;
technical timestamps related to license verification.

The content audited by LangSpector is not sent to the LangSpector license server for language analysis.

Support

When you open or reply to a support ticket, we may process:

your name;
email address;
ticket number;
your messages and replies;
information you voluntarily provide about your WordPress installation or LangSpector issue;
information needed to identify the relevant license;
technical security information used to protect the support service.

The LangSpector Support system does not require a customer account. Access to a public ticket conversation is protected by a secure ticket link.

A full license key submitted for identification is not stored as part of the support ticket itself.

4. Why we process personal data

Personal data may be processed to:

process purchases and renewals;
issue and manage LangSpector Pro licenses;
validate authorized installations;
provide protected software updates;
respond to pre-sales, billing, licensing and technical support requests;
send transactional messages relating to purchases, licenses and support tickets;
prevent fraud, misuse and unauthorized license activity;
maintain the security and reliability of our website and services;
comply with accounting, tax and other legal obligations;
establish, exercise or defend legal claims where necessary.

5. Legal bases for processing

Depending on the activity, personal data may be processed on one or more of the following legal bases:

Performance of a contract

Processing is necessary to process a purchase, provide a license, manage activations, deliver updates or provide services associated with LangSpector Pro.

Steps requested before entering into a contract

This may apply when you contact LangSpector Support with a pre-sales question before purchasing.

Legal obligations

Certain transaction, billing or accounting information may need to be retained to comply with applicable legal obligations.

Legitimate interests

Where appropriate, information may be processed for reasonable interests such as service security, fraud prevention, abuse prevention, troubleshooting and the protection of the licensing infrastructure.

Consent

Where applicable law requires consent for a specific processing activity, that processing will rely on consent and the consent may be withdrawn subject to applicable law.

6. Payments and Stripe

LangSpector uses Stripe to process online payments.

When you make a purchase, information necessary to process the transaction is transmitted to Stripe.

This may include personal and billing information as well as technical information required for payment processing, fraud prevention and transaction security.

LangSpector does not store your complete payment-card number or card security code in its own license database.

7. Transactional emails and Mailjet

LangSpector uses Mailjet to send transactional messages.

These messages may include:

license delivery information;
purchase-related notifications;
support ticket confirmations;
support replies;
other operational messages necessary to provide LangSpector services.

Information such as your email address and message delivery data may therefore be processed through Mailjet for these purposes.

Transactional messages are used to provide the requested service and are separate from optional marketing communications.

8. LangSpector Support

All customer contact relating to LangSpector is managed through the dedicated LangSpector Support system.

This includes:

pre-sales questions;
purchases and payments;
refund requests;
licenses and activations;
technical problems;
bug reports;
privacy requests relating to LangSpector services.

Support conversations are stored so that requests can be handled, followed up and, where necessary, reviewed in connection with previous exchanges.

Please avoid including unnecessary sensitive personal information in a support ticket.

9. Data processed by the LangSpector plugin

LangSpector performs its multilingual content audit locally within your WordPress installation.

Website content being audited does not need to be transmitted to an external language-analysis service.

LangSpector Pro communicates with the LangSpector licensing infrastructure only for operations such as license validation, activation management and protected software updates.

For a more detailed explanation, see Privacy & Security.

10. Service providers and recipients

Personal data is shared only where reasonably necessary to operate LangSpector, process transactions, communicate with customers, maintain security or comply with legal obligations.

Relevant service providers include:

Hostinger — website and server hosting;
Stripe — online payment processing;
Mailjet — transactional email delivery.

Service providers may process information according to their respective contractual and legal obligations.

11. International data transfers

Some service providers may operate internationally or use affiliated entities and subprocessors located in different jurisdictions.

Where personal data is transferred outside the European Economic Area, applicable legal transfer mechanisms and safeguards are used where required by data-protection law.

12. How long we keep personal data

Personal data is not intended to be retained longer than reasonably necessary for the purpose for which it was collected.

Retention depends on the type of information:

Purchase and billing records may be retained for the period required by applicable accounting, tax and legal obligations.
License records may be retained while the license is active and afterwards where reasonably necessary for purchase history, fraud prevention, support or legal claims.
Support tickets may be retained for as long as reasonably necessary to provide support, maintain useful support history and handle disputes or legal claims.
Security and technical records are retained only for an appropriate period required for troubleshooting, security and abuse prevention.

Data may be retained for a longer period where required by law or where necessary for the establishment, exercise or defence of legal claims.

13. Security

Reasonable technical and organisational measures are used to protect personal data against unauthorized access, disclosure, alteration or loss.

The LangSpector licensing and support systems use measures intended to limit unnecessary exposure of sensitive credentials and access information.

However, no online service or storage system can guarantee absolute security.

Customers are also responsible for protecting their license keys, WordPress administrator credentials and private support-ticket links.

14. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

request access to personal data concerning you;
request correction of inaccurate or incomplete data;
request deletion of personal data;
request restriction of processing;
object to certain processing;
receive eligible personal data in a portable format;
withdraw consent where processing is based on consent;
lodge a complaint with a competent data-protection authority.

These rights may be subject to conditions and exceptions provided by applicable law.

15. How to exercise your rights

For personal-data requests concerning LangSpector purchases, licenses, support or related services, use the official LangSpector Support system:

LangSpector Support

Select the category that most closely matches your request and explain that the ticket concerns your personal data or privacy rights.

We may request reasonable information to verify your identity before providing, changing or deleting personal data.

This is intended to prevent personal information from being disclosed or modified at the request of an unauthorized person.

16. Complaints

If you believe that your personal data has been processed in violation of applicable data-protection law, you may contact us through LangSpector Support so that the matter can be investigated.

You also have the right, where applicable, to lodge a complaint with the Belgian Data Protection Authority or another competent supervisory authority.

17. Children

LangSpector is a WordPress administration and website-auditing product intended for website owners, administrators and professional users. It is not specifically directed at children.

18. Sale of personal data

René Ronse SRL does not sell LangSpector customer personal data to advertisers or data brokers.

19. Changes to this Privacy Policy

This Privacy Policy may be updated when LangSpector services, service providers or legal requirements change.

The current version will be published on this page together with the date of the latest update.

Privacy question about LangSpector?

Use the LangSpector Support system for requests concerning your purchases, licenses, support data or privacy rights.

Contact LangSpector Support