REFUND POLICY
14-day money-back guarantee.
We want you to have enough time to evaluate LangSpector Pro. Eligible purchases can be refunded within 14 calendar days of payment.
Last updated: 18 September 2026
1. Our 14-day money-back guarantee
LangSpector offers a voluntary 14-day money-back guarantee for paid LangSpector Pro licenses purchased directly through the official LangSpector website.
You may request a refund within 14 calendar days from the date of payment.
You do not need to provide a technical reason for requesting a refund during this period.
In short
Request the refund within 14 calendar days of payment and, provided the transaction is eligible under this policy, the amount paid will be refunded to the original payment method.
2. Purchases covered
The 14-day guarantee applies to payments made directly for:
- LangSpector Pro — 1 site;
- LangSpector Pro — 5 sites;
- LangSpector Pro — 25 sites;
- Founder Lifetime licenses;
- annual subscription renewals.
The 14-day period begins on the date of the relevant payment.
3. Annual subscription renewals
Annual LangSpector Pro subscriptions may renew automatically unless renewal has been cancelled beforehand.
Cancelling an annual subscription prevents future renewal charges but does not automatically refund a payment that has already been made.
If a renewal payment has already occurred, you may request a refund under this policy within 14 calendar days of the renewal payment.
When a renewal payment is refunded, the renewed Pro license period may be cancelled and access to the corresponding Pro entitlement, updates and services may end.
4. Founder Lifetime licenses
Founder Lifetime is a one-time purchase and does not renew automatically.
A Founder Lifetime purchase is covered by the same 14-day money-back guarantee.
If the purchase is refunded, the associated lifetime license will be revoked and can no longer be used to activate LangSpector Pro or obtain protected Pro updates.
5. How to request a refund
All refund requests must be submitted through the official LangSpector Support system.
When opening your request, choose the most appropriate billing or purchase-related category and provide enough information for us to identify the transaction, such as:
- the email address used for the purchase;
- your LangSpector license key, if available;
- the approximate payment date;
- the relevant order or payment information, if available.
Using the support system ensures that refund requests are tracked securely and linked to the correct LangSpector purchase or license.
6. How refunds are processed
Approved refunds are normally returned to the original payment method used for the transaction.
LangSpector payments are processed through Stripe. Once a refund has been initiated, the time required for the funds to appear depends on the payment method, bank and payment provider.
A successful refund may automatically result in the associated license being cancelled, revoked or returned to its previous entitlement period.
We do not normally provide refunds through a different payment method from the one originally used.
7. What happens after a refund?
Once a LangSpector Pro purchase has been fully refunded, the corresponding paid entitlement ends.
This may include:
- deactivation or revocation of the refunded license;
- loss of access to LangSpector Pro functionality requiring a valid license;
- loss of access to protected Pro updates;
- removal of the refunded subscription or renewal period.
LangSpector Free can continue to be used independently where its normal requirements are satisfied.
8. Duplicate or incorrect payments
If you believe you have been charged twice, charged an incorrect amount or billed because of a payment-processing error, contact us as soon as possible.
Payment errors are reviewed separately from ordinary change-of-mind refund requests and will be corrected where appropriate.
9. Abuse of the refund policy
The 14-day guarantee is intended to allow genuine customers to evaluate LangSpector Pro without unnecessary risk.
We may refuse a voluntary refund where there is clear evidence of fraud or deliberate abuse of the refund system, including repeated purchase-and-refund behaviour intended to obtain continued unpaid access.
This section does not restrict any refund, withdrawal or other remedy that must be provided under applicable law.
10. Technical problems
If LangSpector Pro is not functioning as expected, you may contact support before requesting a refund so that we can investigate the problem.
Using support is optional and does not remove your right to request a refund within the 14-day guarantee period.
If applicable law provides additional remedies because digital content or a digital service is defective or does not conform to the contract, those rights remain unaffected.
11. Statutory right of withdrawal
Consumers may have a statutory right to withdraw from certain distance contracts under Belgian, European Union or other applicable consumer-protection laws.
For qualifying distance contracts, this statutory period is generally 14 calendar days.
Specific rules apply to digital content supplied online.
Where legally permitted, a statutory withdrawal right relating to digital content may cease after supply has begun only where the applicable legal requirements have been satisfied, including any required prior express consent and acknowledgement from the consumer.
The voluntary LangSpector 14-day money-back guarantee is separate from these statutory rights and does not limit rights that cannot legally be excluded or waived.
12. Payment disputes and chargebacks
If you believe a charge is incorrect, we recommend contacting LangSpector Support before initiating a payment dispute so that the issue can be investigated promptly.
A chargeback or payment reversal may result in suspension or revocation of the license associated with the disputed payment.
Nothing in this section restricts your legal right to dispute an unauthorised or otherwise contestable payment.
13. Provider information
René Ronse SRL
89 rue Cazeau
7520 Templeuve
Belgium
VAT: BE0773803543
Publisher: René Ronse
Contact:
analyses.web@aeo.odns.fr
Need to request a refund?
Contact LangSpector Support within 14 calendar days of the relevant payment.